Delivery Information

Delivery

1.1 Any date or period for delivery will be considered as indicative only. Although it is our policy to try to fulfill all orders within 1 to 3 working days, although large orders or items may take longer to deliver. Any products not available at the time of your order will be sent to you, as soon as possible, when received from our suppliers. We cannot be held responsible for delays in the delivery caused by our suppliers, or any other third party.

1.2 All orders are delivered by courier or in Australia Post Parcel Post Satchels depending on the weight and value of the order. Some consignments will require a signature on delivery so if possible please give a delivery address where the item can be signed for during working hours.

1.3 To reduce the risk of fraud where purchases are made by credit or debit cards we require that your first order is delivered to the registered address of the card holder. Once the initial order has been delivered, subsequent orders may, with our agreement, be delivered to any address.

1.4 NOTE FOR USA CUSTOMERS - YOUR ORDERS WILL BE SHIPPED FROM SEPTEMBER 25TH 2025.  Orders have been delayed due to Australia Post not accepting parcels to the USA because of the tariffs.  Please be patient and we will ship your orders as soon as we can.  Otherwise please let us know your requirements and you can shop at one of our retailers in the USA.  Email jjansen@rockycreekdesigns.com.au regarding which products are available from these USA retailers:  Revzilla/J&P Cycles/Procycle US